Trying to see another’s point of view can be difficult. Help me out here. Imagine that you are a county sheriff. It’s late one evening and instead of seeking out the drug dealers, drunk drivers, burglars, assailants, etc., that are tormenting our neighborhoods, you come upon a barricaded library parking lot full of mini vans and SUVs. “Wow, this is barricaded and there are no parking signs,” you say to yourself. At this point, do you:
A) Wonder why all these cars are on the inside of the barricades?
B) Check the dashboards of the cars for permits?
C) Call your department to see if the city had filed for special permissions? or
D) Call tow trucks to come and start towing the cars away, without doing any investigation as to why they are there.
If you are Sheriff Kerry (not his real name for obvious reasons), you chose option D. By the time the owners of the vehicles innocently wandered back to their cars after a glorious children’s’ musical review at the community center, which shares the lot with the library, option D had been exercised. Six cars had been towed, and Sheriff Kerry stood watching as the seventh, another minivan, was being prepped to be towed.
He was neither apologetic nor accommodating. He admitted that, no, he did not check the dashboards. No, he did not call his department to see if the city had arranged for special permissions. And no, it did not occur to him to wonder why this barricaded lot was full. “There were paper signs on the walls, saying No Parking. There were barricades.” That was enough for him. So he stood there, by his car, for the better part of an hour, watching as one tow truck after another came, loaded, and left.
Obviously, we parents were upset. We all had permits on our cars. Our kids were upset – how were we going to get to the cast pizza party? Do you think that Sheriff Kerry cared? No. Do you think he could have admitted his error, apologized and worked with us to resolve the situation quickly? Yes, but did he? No. Instead, he:
A) Said, “There are signs posted, so I towed,” over and over again.
B) Told the moms and children to step back.
C) Called for additional back-up patrol cars when we thought he was actually calling his department to cancel the tow trucks.
D) All of the above.
D. All of the above. Seriously, more than one patrol car showed up almost instantaneously after he called. The ludicrousness of the whole situation was getting worse. And it seemed to be going down hill faster than we could cry, “Help!” But who was to come to our aid, to help us? Those that our tax dollars pay to serve and protect us were the ones creating the havoc.
In the past three weeks, in my neighborhood alone, there have been two car jackings – one where the attackers beat the woman, a daylight burglary where they tied up the housekeeper and robbed the house, an assault on an elderly woman in the bushes on her street, and evidently, a drug hot spot identified and now under surveillance. Why weren’t there patrol cars out protecting these citizens?
Budget cuts? There did not seem to be any shortage of patrol cars on demand that evening in the library parking lot full of moms and kids. The budget cuts that are decimating our public schools, closing our fire departments, and threatening our parks do not seem to be affecting this department. Or maybe they focus on parking lots because they are now working on tow commissions? I guess we are all left to imagine what we will.
As the evening unfolded, we encountered another member of the sheriff’s department. Thank god, because he renewed our faith in our city employees. Sheriff Manny (again, not his real name) had just completed a drug bust around the block from where my car was being held hostage. He helped facilitate the release of my car by verifying the miscommunication that Sheriff Kerry refused to admit to. Perhaps it was because we had to drive 20 minutes to another city entirely to fetch my car, or perhaps because this sheriff usually deals with parolees and real bad guys, either way, the vast difference between the two was astounding.
Even more astounding was that we were one of six families that spent an hour and a half dealing with Sheriff Kerry (and his back-ups); driving to the tow impound – dealing with their dispatch and driver (even the owner showed up); on the phone with the sheriff’s department trying to clear this mess up; and finally, in my case, having yet another sheriff dispatched to facilitate the resolution. What was the total bill – times 6 – for that wasteful use of all of our time, and how can our budget possibly fund it? I have no idea, but I can’t help but wonder, what needs to be added to the budget and to the conversation – rather than cut from it – to fix what appears to be a wasteful and broken city system.